At Oojex.com, we strive to ensure your satisfaction with every purchase. Below, you'll find our comprehensive Return & Refund Policy outlining the process for returning items, obtaining refunds, and managing cancellations.
Returns Process:
We understand that a product may not fulfill your expectations. You have 7 days from the date of purchase to initiate a return. However, please note that certain items, such as underwear, swimwear, bikini bottoms, and one-piece swimsuits, are ineligible for returns or exchanges.
In the event of receiving a faulty, damaged, or incorrectly supplied product, you are entitled to a refund of the purchase price. Please return the item(s) promptly and in their original condition to facilitate this process.
Policies:
Returning purchased items is convenient. Simply contact our customer care service to initiate the return process. Once we receive the returned product(s), your refund will be promptly processed.
Any complimentary items provided with your purchase must also be returned.
Handle the products you intend to return with reasonable care and refrain from using them. Items must be returned in their original condition. Please note that any damage incurred while the items are in your possession may result in the rejection of the return request.
For faulty, damaged, or incorrectly supplied goods, we may offer a replacement or provide a full refund, including any delivery charges incurred. Please ensure the return of such items in their original condition.
Exchanges Process:
If you wish to exchange any products, please contact our customer care service. Exchanges are subject to availability and adherence to our applicable policies.
Refunds:
After returning or exchanging products, we will process your refund, excluding any delivery charges incurred during the initial purchase.
Cancellation:
To cancel your order, please contact our Customer Services department within one hour of placing the order during working hours.
For orders paid by credit card or debit card, we will initiate the refund process promptly. However, please note that the timeline for the refund to reflect in your account depends on your bank's processing procedures.
We cannot accept cancellations beyond the specified timeframe, as orders will have been processed. In such cases, please follow our returns/refund process outlined above.
Thank you for choosing Oojex.com. We appreciate your trust and are dedicated to offering you an enjoyable purchasing experience. If you have any further queries regarding our Return & Refund Policy, please don't hesitate to reach out to us.
